🔁 Unworn Returns and Exchanges Policy

At Unworn, we stand by the quality of our apparel. If you are not completely satisfied with your purchase, please review the following conditions regarding returns and exchanges.

1. Eligibility for Returns (48-Hour Window)

If you are dissatisfied with the quality, fit, or finish of an item, you may initiate a return request.

• Timeframe: The request must be raised within 48 hours of product delivery.

• Condition: The item must be returned in its original, saleable condition: unworn, unwashed, undamaged, and complete with all original tags and packaging intact.

• Refund Method: Once the returned product is received and passes inspection, the refund will be processed via online bank transfer (to an account provided by the customer).

• Deductions: Please note that the return courier charges incurred by the customer will be deducted from the total refund amount.

2. Eligibility for Exchanges (48-Hour Window)

If you are unhappy with your order due to a size issue or another valid reason, you may request an exchange.

• Timeframe: The exchange request must be raised within 48 hours of receiving the product.

• Condition: The product must be unworn, unwashed, and in its original packaging with all tags intact.

• Return Shipment: To be eligible, the item must be shipped back by the customer on the same calendar day the exchange is requested, to the address provided on the original courier slip.

• Charges: All delivery and courier charges associated with both the return and the redelivery of the replacement item will apply and are the customer's responsibility.

• Processing: Once your returned item is received and approved, your replacement product will be dispatched within 10 business days.

3. Non-Returnable Items (Final Sale)

To maintain inventory integrity and the exclusive nature of special drops, the following purchases are considered Final Sale and are not eligible for exchange, return, or refund under any circumstance:

• Products purchased during Limited Edition Sales

• Products purchased during Stock Clearance events

• Products purchased under specific promotional deals (e.g., BUY 2 GET 1 FREE)

 

4. Shipping Responsibility and Liability

Unworn is not responsible for damages that occur during transit.

• We ensure all products are quality-checked and packaged securely before dispatch.

• Once the item is handed over to the courier, the risk of loss or damage transfers to the customer and the carrier.

• For any damages incurred during shipping, the customer must file a claim directly with the delivery carrier.

5. Return Shipping Address

Please courier the eligible return/exchange product to the exact same address mentioned on the original courier slip. Ensure the package is securely sealed to prevent damage during transit.

6. Contact Information

For return or exchange initiation, please contact our support team:

• Email: support@unworn.in

• Phone: +91 9030030079

• Company Name: Triaura Innovations Private Limited