Frequently Asked Questions
Find answers to common questions about our products and services.
How do I know my order is confirmed?
Ownership is secured only after a successful transaction via Razorpay and the receipt of a Shopify confirmation email.
What happens if my payment fails but the money was debited?
We hold "Pending" transactions for 24–48 hours for reconciliation. If the stock is depleted during this time, a full refund will be issued automatically.
How long does dispatch take?
Standard orders are typically processed and handed over to our logistics partner, Shiprocket, within 48 to 72 hours.
Can I track my shipment?
Yes. Once dispatched, an automated email or SMS containing your Air Waybill (AWB) number will be sent for real-time tracking.
What if I provided an incorrect address?
The customer is liable for address accuracy. Packages returned to origin (RTO) due to customer error will require a re-shipping fee for a second delivery attempt.
Do you accept returns?
No. Due to the limited nature of our "Drop" model, all sales are final and UNWORN does not accept returns.
Can I exchange for a different size?
Size exchanges are facilitated only if the desired size is currently in stock. Requests must be made within 48 hours of delivery, and the customer is responsible for all shipping costs.
Can I cancel my order?
Orders can only be cancelled within one (1) hour of placement, provided they have not yet been processed for fulfillment.
What should I do if I receive a defective item?
Report defects to support@unworn.in within 48 hours of delivery. We strongly recommend recording a continuous unboxing video as primary evidence for your claim.
What is "Puff Print"?
It is a high-density printing technique that creates a 3D, tactile, and raised texture on the garment.
How should I wash my UNWORN garments?
To preserve the 3D puff print and structural integrity, wash cold, inside out, and air dry. Do not iron directly on the printed graphics.